Privacy policy
Last updated: 21 October 2026
This policy explains how MONTMIRAIL FRERE, which operates the Gauvain Paris brand and the gauvainparis.com website (“we”), collects and uses your personal data, and how you can exercise your rights.
1. Data controller
MONTMIRAIL FRERE, a French SASU with share capital of 2,000 euros, registered with the Paris Trade and Companies Register under number 902 634 054, 133 rue Saint-Dominique, 75007 Paris, France. Contact: hello@gauvainparis.com.
2. Data we collect
- Identity and contact details: name, shipping and billing addresses, email, phone.
- Orders: products purchased, sizes, amounts, returns and exchanges.
- Payment: confirmation and method used. Card numbers are processed by our payment providers; we never have access to them.
- Customer account: login details and history, if you create an account.
- Customer service exchanges: messages by email, chat or WhatsApp.
- Customer reviews you choose to publish.
- Browsing: pages viewed, device, IP address, through cookies and similar technologies, according to your choices (section 6).
3. Why we use it
| Purpose | Legal basis |
|---|---|
| Processing and delivering your orders, handling returns, exchanges and refunds | Performance of the contract |
| Invoicing and accounting | Legal obligation |
| Answering your requests | Performance of the contract or legitimate interest |
| Newsletter and email offers | Your consent, or our legitimate interest for products similar to those you have bought; you can unsubscribe at any time |
| Audience measurement and personalised advertising | Your consent through the cookie banner |
| Fraud prevention and website security | Legitimate interest |
| Collecting and publishing customer reviews | Legitimate interest or consent |
4. Who receives your data
Your data is never sold for money. It is shared only with the providers that help us run the shop:
| Provider | Role |
|---|---|
| Shopify | Website hosting, orders, payment |
| PayPal, Klarna | Payment |
| Klaviyo | Emails and newsletter |
| Gorgias | Customer service (email, chat, WhatsApp) |
| Judge.me | Customer reviews |
| Pandectes | Cookie consent management |
| Meta, Google, Pinterest | Audience measurement and advertising, only if you accept it |
| Transcan, Delivengo, Chronopost, Mondial Relay, UPS, DHL, Amazon | Order preparation and delivery |
We may also disclose data where the law requires it.
5. Transfers outside the European Union
Some providers process data outside the European Union, particularly in the United States. These transfers are covered by the EU-US Data Privacy Framework where the provider is certified, or by the European Commission's standard contractual clauses.
6. Cookies
On your first visit, a banner lets you accept, refuse or choose non-essential cookies (audience measurement, advertising). Cookies needed for the site to work (basket, login, security) do not require consent. You can change your choices at any time from the site's cookie settings link. Your choice is kept for 13 months at most. We also honour the Global Privacy Control (GPC) signal sent by your browser.
7. Retention periods
| Data | Period |
|---|---|
| Orders and invoices | 10 years (accounting obligation) |
| Customer account | As long as the account is active; deleted on request |
| Newsletter | Until you unsubscribe, or 3 years after your last contact or purchase |
| Customer service exchanges | 3 years after the last exchange |
| Measurement and advertising cookies | 13 months at most |
8. Your rights
You have the right to access, rectify, erase, restrict and port your data, and to object, in particular to direct marketing, at any time and without giving a reason. You can withdraw your consent at any time and, under French law, set instructions for what happens to your data after your death.
To exercise these rights, write to hello@gauvainparis.com or to the address in section 1. We reply within one month. If we have reasonable doubts about your identity, we may ask you for additional information.
If you believe your rights have not been respected, you can lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), 3 place de Fontenoy, 75007 Paris, or with the data protection authority in your country.
9. United States residents
Depending on your state of residence, you may request to know, correct or delete your data, and opt out of its sharing for targeted advertising, which some laws call a “sale” or “sharing”. Use the “Your privacy choices” page on the site or the GPC signal, or write to us. We will not treat you differently for exercising these rights.
10. Children
The site is not intended for children under 15 and we do not knowingly collect their data. A parent may write to us to request its deletion.
11. Security
We use reputable providers and limit access to data to the people who need it. As no measure is infallible, we advise you not to send us sensitive information through unsecured channels.
12. Changes
We may update this policy; the date at the top of the page shows the latest version.
13. Contact
hello@gauvainparis.com, phone and WhatsApp +33 4 12 05 85 53, or by post: MONTMIRAIL FRERE, 133 rue Saint-Dominique, 75007 Paris, France.
