Shipping policy
Last updated: 21 October 2026
Free standard shipping
Standard shipping is free, with no minimum order, to France, the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, Japan, Australia, New Zealand, South Korea and Hong Kong. Express shipping is available as an option, from €9.90.
To Brazil, Colombia, Cyprus, India, South Africa, Taiwan, Algeria, Morocco, Tunisia, Peru, Saudi Arabia, the Philippines, Qatar and Turkey, only UPS express shipping is available, at €12. The shipping method and price for your country are always shown before payment.
Orders placed before 12 noon (Paris time) on a business day ship the same day; others ship the next business day, from our warehouse in France, or from our US stock for some American orders.
Delivery times and duties by zone
| Zone | Standard delivery after dispatch | Customs duties and taxes on arrival |
|---|---|---|
| France, Monaco | 2 to 3 business days | None |
| European Union | 2 to 4 business days | None |
| United Kingdom, Switzerland, Norway | 2 to 4 business days | Possible, payable by the recipient |
| United States | 5 to 8 business days | None: duties paid by Gauvain Paris (DDP shipping) |
| Canada, Japan | 5 to 8 business days | Possible, payable by the recipient |
| Other countries | 7 to 12 business days | Possible, payable by the recipient |
Business days are Monday to Friday, excluding public holidays. These times are estimates and may be longer during busy periods or customs checks; express shipping usually shortens transit. Except for pre-orders, we commit to delivering no later than 30 days after your order (Article 7 of our Terms of Sale). For countries where duties may apply, we recommend checking with your local customs before ordering.
Order tracking
You receive an email with your tracking number as soon as your parcel leaves our warehouse.
Changing your address
Your address can be changed until the order has shipped: email us as soon as possible at hello@gauvainparis.com.
Pre-orders
For a pre-order item, the planned shipping date is shown on the product page. An order combining in-stock and pre-order items may ship in two parcels; we keep you informed by email.
Damaged, incomplete or lost parcel
Write to us with a few photos as soon as possible. We handle the claim with the carrier and resend the item or refund you. If your parcel has not arrived within the stated time, contact us and we will open an investigation straight away.
